Privacy Policy
for Digital-Afrika ICT Professionals (Pty) Ltd.
1. Introduction
Digital-Afrika ICT Professionals (Pty) Ltd (“Digital-Afrika”, “we”, “us”, “our”) is committed to safeguarding the privacy and protecting the personal information of our clients, partners, website visitors, and service users.
This Privacy Policy explains how we collect, use, store, disclose, and protect your Personal Information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) and other applicable South African legislation.
By using our website (www.dgtafrika-ict.blogspot.com), registering on our client portal, or engaging with our technical and academic ICT support services, you acknowledge the terms of this Privacy Policy and consent to the lawful processing of your Personal Information as outlined herein.
2. Definitions
Under the Protection of Personal Information Act (POPIA):
“Data Subject” means the person (either a natural living person or an existing juristic person, such as a school or business) to whom the personal information relates.
“Responsible Party” means Digital-Afrika, as we determine the purpose and means for processing your personal information.
“Operator” means a third party who processes personal information on our behalf in terms of a contract or mandate, without coming under our direct authority.
“Personal Information” means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person, including but not limited to contact details, business details, device identifiers, and financial records.
3. Information We Collect
We limit the collection of personal data to what is strictly necessary to perform our services and maintain our systems. We may collect and process the following information:
A. Information Provided Directly by You
Contact & Institutional Details: Name, email address, telephone numbers, postal and physical addresses, and school or business names.
Administrative & Billing Records: Company registration documents, tax clearances, purchase orders, e-invoices, and banking/payment details.
Service & Ticket Requests: Technical diagnostic logs, device credentials, operating system details, and structural repair checklists.
B. Device & Technical Diagnostic Information
When you bring physical hardware (laptops, desktops, mobile devices, servers) to our workshop for repairs, diagnostic updates, or refurbishments, we may temporarily access and document:
Device serial numbers, MAC addresses, and active operating system environments.
Information regarding corrupted or failed software, malware presence, and network settings required to execute repairs.
C. Website and Portal Usage Information
Anonymous metadata including IP addresses, browser types, page sequences, and visit duration through the use of essential cookies to optimize your browsing and portal ticketing experience.
4. Purpose of Processing Personal Information
Digital-Afrika processes your Personal Information solely for defined, lawful purposes, including:
Service Delivery: Creating customer accounts, managing support tickets, and diagnosing, repairing, or refurbishing ICT devices [personal_context].
Academic Infrastructure Operations: Deploying, optimizing, and maintaining local area networks (LAN), Wi-Fi, and e-learning facilities for Western Cape schools [personal_context].
Communication & Administration: Generating invoices, managing payments, sending project progress reports, and responding to inquiries [personal_context].
Skills Training Programs: Managing applications and records for student technical training and skills development initiatives.
Legal & Regulatory Compliance: Fulfilling auditing, reporting, and statutory obligations as required by South African law or Western Cape Education Department (WCED) guidelines.
5. Security of Your Personal Information
We are legally obligated to protect the integrity and confidentiality of the personal information in our possession. Digital-Afrika implements robust technical and organizational measures to prevent loss, unauthorized access, destruction, or disclosure:
Access Control: Access to client data, diagnostic files, and administrative records is restricted to employees and consultants strictly on a “need-to-know” basis, bound by confidentiality agreements.
Data Safeguards: Standardized computer and network security, secure hosting on firewalled environments, updated malware protection, and regular system backups.
Operator Contracts: When contracting third-party logistics or hardware partners, we mandate that they strictly adhere to equivalent security and privacy protocols under POPIA.
Data Breach Protocol: In the highly unlikely event of a security compromise, we will immediately investigate and notify the Information Regulator and all affected Data Subjects in writing as required by Section 22 of POPIA.
6. Retention and Deletion of Data
Personal Information is not kept longer than is necessary to achieve the specific purpose for which it was collected, unless a longer retention period is required by law (e.g., financial record keeping) or operational SLA agreements.
Once the retention period expires or upon a valid request from a Data Subject, the data is securely destroyed, deleted, or permanently de-identified.
7. Your Rights Under POPIA
As a valued Data Subject, you hold the following rights regarding your personal data:
Right of Access: You have the right to request a copy of the personal information we hold about you (subject to identity verification).
Right to Rectification: You may request that we update, correct, or complete any inaccurate or out-of-date personal information we have on record.
Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion or destruction of your personal data where we are no longer authorized to retain it.
Right to Object: You may object, at any time and on reasonable grounds, to the processing of your personal information (including for direct marketing).
8. Third-Party Links
Our website and portal may contain links to third-party sites (such as our vendor partners or social media pages). Digital-Afrika is not responsible for the privacy practices, policies, or content of those external sites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Contact Our Information Officer
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your rights under POPIA, please contact our Information Officer:
Attn: Information Officer, Digital-Afrika ICT Professionals (Pty) Ltd.
Physical Address: 1 Midas Crescent, Northpine Garden City, Brackenfell, 7560
Email: info@digitalafrika-ictpro.co.za
Contact Support: +27 68 216 1622 / +27 81 215 8524